0900 712 712
(3.23 CHF / min. from the Swiss landline, possibly additionally 8 Rp. / min. in the waiting loop by network operator)
0900 712 713
(3.12 CHF / min. for calls from prepaid cell phones, possibly additionally 8 Rp. / min. in the waiting loop by network operator)
The Medgate Kids Line provides fast and simple medical advice when your child is unwell. The medical team from our partner Medgate is available by phone around the clock.
0900 712 712
(3.23 CHF / min. from the Swiss landline, possibly additionally 8 Rp. / min. by network operator)
0900 712 713
(3.13 CHF / min. for calls from prepaid cell phones, possibly additionally 8 Rp. / min. by network operator)
Please note: the Medgate Kids Line is currently offered in German.
Thank you for your interest in our website. Protecting your privacy is very important to us. We treat your personal data as confidential and handle it in compliance with statutory data protection regulations and this data privacy statement.
We would like to point out that the transmission of data on the Internet (e.g. e-mail communication) can be subject to security flaws. It is impossible to protect data completely against access by third parties.
We will now tell you in detail about how we handle your information.
You can visit our website without providing any information about yourself. Each time a page of the site is accessed, all the web server automatically stores is a ‘server log file’, which may contain things like the name of the file requested, your IP address, the date and time of request, the quantity of data transferred and the provider making the request (access data); it also documents the request.
These access details are evaluated purely for the purpose of ensuring that the website works properly and for improving it. This, pursuant to Art. 6 Par. 1 Clause 1 lit. f GDPR, serves to assert our interest in displaying our website correctly, which is considered overridingly legitimate in the overall weighing of interests. All access details are deleted no later than seven days after the end of your session on our site.
A third-party provider supplies us with the services of hosting and displaying our website on our behalf. This serves to assert our interest in displaying our website correctly, which is considered overridingly legitimate in the overall weighing of interests. All of the data collected as described below while you are using this website, or in forms at the online store, is processed on that provider’s servers. It will only processed on other servers within the scope described here.
This service provider is based in Switzerland or in a country belonging to the European Union or European Economic Area.
For security purposes and to protect the integrity of confidential information you send to us as a website operator, this website uses SSL encryption. You can recognise an encrypted connection by checking the address line of the browser: it changes from "http://" to "https://" and you should also see a padlock icon.
As long as SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.
If you do not want to receive cookies from our website, you can set your browser to decline cookies or notify you whenever cookies are received. You can then manually accept or reject each cookie when you receive a message about it. You can set your browser to automatically deactivate all cookies. To do so, click the ‘Tools’ menu in your browser or a similarly named option.
If you do not accept cookies, the features of our website may be limited.
This website uses Google Analytics, a Web analysis service provided by Google Inc (‘Google’). This serves to assert our interest in improving the way our website displays, which is considered overridingly legitimate in the overall weighing of interests pursuant to Art. 6 Par. 1 Clause 1 lit. f GDPR. Google Analytics uses “cookies” – text files stored on your computer to facilitate the analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Because IP-anonymity is activated on this website, your IP address will first be truncated by Google inside the member states of the European Union and in other states that are signatories to the European Economic Area treaty. Only in exceptional circumstances will the full IP address be sent to a Google server located in the USA, and truncated there.
Google Inc has its headquarters in the USA and is certified in compliance with the EU-US Privacy Shield. You will find the latest certificate here. On the basis of a treaty between the USA and European Commission, the latter has established an appropriate level of data protection for companies certified in compliance with the Privacy Shield.
Google uses this information on behalf of the website operator in order to evaluate your use of the website so that it can draw up reports on website activities, and in order to provide the website operator with other services associated with the use of the website and access to the Internet. Google will not connect the IP address sent to them by your browser as part of Google Analytics with other Google data. You can prevent the saving of cookies via the corresponding setting in your browser software. However, if you do so, please note that this may mean that you cannot use the full functionality of this website.
If you do not agree with the use of this information, you can also
prevent data generated by the cookie and relating to your use of the
website from being sent to Google and prevent Google from processing it,
by clicking here. This sets an ‘opt-out
cookie’ which prevents this website from collecting your data from then
onwards. Alternatively, you can download and install the browser plugin
available at the following link. If you delete your cookies you will
have to repeat the step you have chosen.
For more information and to read the data protection terms, visit www.google.com/policies/privacy and https://support.google.com/analytics/answer/6004245
This website uses standard web fonts, which are provided by Google, to ensure uniform text display. When you call up a page, your browser loads the required web fonts into its cache in order to display text and fonts correctly.
To do this, the browser you are using must connect to Google's servers. This lets Google know that our website has been accessed via your IP address. We use Google fonts to ensure our online platform is displayed in a uniform and attractive format. This qualifies as a legitimate interest within the meaning of Art. 6 para. 1 lit. f of the General Data Protection Regulation (GDPR).
If your browser does not support web fonts, a standard font is used by your computer.
We collect personal data you voluntarily provide us with when contacting us (e.g. via a contact form or e-mail), or when opening a customer account. Mandatory fields are marked as such, as in these cases we need the data for processing any contract or agreement, processing your contact or opening a customer account. You will not be able to open an account unless you provide this personal information. The relevant input forms state which data we collect. We use the data you provide us with in accordance with Art. 6 para. 1 S. 1 lit. b of the GDPR for processing the contract and handling your enquiries. Once the processing of the contract has been completed, or your customer account has been deleted, your data will be restricted for further processing and deleted after the expiry of any retention period required under tax or commercial law, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are legally permitted and about which we inform you in this declaration. You may request the deletion of your customer account at any time using the contact information provided in our imprint details.
There are many data processing activities that can only be done with your express consent. You can revoke consent you have given if reasons arise that pertain to your particular situation. An informal e-mail to us will suffice. Revoking your consent does not render illegal any data processing done up to that point.
If you exercise your right to revoke, your personal data will no longer be used for those purposes. This does not apply if it is being processed for direct marketing purposes.
If you have any questions about how we collect, process or use your personal details, or if you require information or for your details to be corrected, blocked or deleted, or if you wish to revoke any consents or object to particular uses of your data, then please get in touch with us directly using the contact details in our Legals section.
(3.23 CHF/min. CH-landline, possibly additionally 8 Rp. / min. by network operator)
(3.12 CHF/min. prepaid cell phones, possibly additionally 8 Rp. / min. by network operator)
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